Return and Refund Policy
Codiode sells digital subscriptions, not physical goods, so there is nothing to return. This policy sets out when a Pro Monthly or Pro Annual payment is refunded.
Annual plans are refunded in full if you cancel within 3 days of paying. Monthly plans are not refunded; turning off autopay stops the next charge. A duplicate charge is always refunded, automatically. Refunds reach your original payment method in 5 to 7 working days.
01When a payment is refunded
| Payment | Refunded? | How |
|---|---|---|
| Annual plan, within 3 days of paying | Yes, in full | Cancel in Settings > Billing. The refund starts immediately and Pro ends. |
| Annual plan, after 3 days | No | Turn off autopay to stop next year's renewal. Pro stays on until the year you paid for ends. |
| Yearly renewal, within 3 days of the renewal charge | Yes, in full | Same as a first annual payment. We email you 7 days before every yearly renewal. |
| Monthly plan | No | Turn off autopay any time. Pro stays on until the month you paid for ends. |
| Charged twice (a second autopay on your account) | Yes, in full | Automatic. We stop the extra autopay and email you when the refund is sent. |
| Charged, but Pro did not switch on | Pro is switched on | Automatic within the hour. If it has not, email us your payment ID and we fix it or refund you. |
02What is not refunded
- Annual payments after the 3 day window.
- Monthly payments, including a month that has just renewed.
- Part of a period. Turning off autopay stops future charges; it does not pro-rate the current period.
- Accounts suspended for breaking the Terms of Service.
03How refunds reach you
Refunds are sent through Razorpay to the card, UPI account or bank account you paid with. We cannot send a refund to a different account. Every refund is confirmed by email, with the payment ID, and shows in Settings > Billing.
04If something looks wrong
Email team@codiode.com from the address on your Codiode account with the Razorpay payment ID (it is on your receipt email and in Settings > Billing). We reply within 2 business days, and any charge we made in error is refunded in full.